A healthy workplace culture is hard to find, but here at South Eastern Community Connect we think we’ve pretty well nailed it.

Unlike many non-profits, we know the importance of effective communication.

We don’t leave our staff in the dark. We let them know what’s happening, and why, and involve you in key decisions.

Secondly, we are diverse. Our staff come from a wide variety of backgrounds, and this enhances our ability to support the community.

Thirdly, we believe in teamwork. No one is an island. We need each other to thrive. And at work, we’re a family that supports and learns together.

We’d love you to join us if we’re the right fit for you.

With that in mind, we’re currently looking for a Home Care Packages Case Manager to support our rapidly growing aged care service.

About South Eastern Community Connect 

South Eastern Community Connect (SECC) is a non-profit organisation with community centres in Eastlakes and Mascot, Sydney. Our services tackle the loneliness problem and equip people with skills for life.

The SECC team is here for the community, no matter the person’s age, cultural background or religion.

We are a great place to work because our CEO believes in fairness, justice, and compassionate leadership. Many of our staff have worked with us for over 20 years, and we continue to attract new team members as well who are regularly trained in communications, and skills relevant to their field.

Position Purpose

  • We are recruiting for an exciting position within the Home Care Package team as we continue to grow and increase our support to the local community. This role will be a flexible position while we continue to build up our HCP client base. It will enable you to work across a range of programs in the interim while the case load grows, expanding your knowledge in the aged care sector and within South Eastern Community Connect.
  • As a Case Manager working with our older clients, you will assist in managing your own case load  and coordinate our team of support staff.
  • You will help to network with others in the field and spread the word about our growing service.
  • You will provide effective and efficient case management, admin support, coordination of services (and on-call service as required) for clients receiving individualised home care packages.
  • You will lead and manage a team of direct reports alongside other Case Managers within the team.

Performance Indicators

  • Service development/ growth;
  • Client feedback;
  • Compliance with regulatory requirements/ service specifications.

Key Accountabilities

Service Management

  • You will undertake client assessments and develop plans to support clients in achieving their goals and living independently in their own homes;
  • You will liaise with preferred providers in relation to consumer assessments, needs, requirements, and recommendations for products, treatment and services;
  • You will provide effective, responsive, goals focused and outcome-based case management;
  • You will develop and manage consumer budgets and actively work with consumers to ensure support is provided within budget constraints.

Service Development & Evaluation

  • You will ensure compliance with relevant legislation, regulation guidelines, policies and procedures.

Human Resources – Staff and Volunteers 

  • Work collaboratively with the team in ensuring client services are rostered according to individual client’s needs
  • To work independently and contribute to the performance, values and capabilities of the team across the organisation
  • To supervise, coach and mentor staff and volunteers appropriate to the provision of services

Accountability and Responsibility 

  • You will maintain comprehensive, up-to-date client records using an electronic client record system;
  • You will prepare written reports containing current and accurate information for management.

General Duties and Responsibilities 

  • To ensure administration tasks are completed as directed, with the support of our HCP administrator;
  • Undertake other duties within the scope of this role as directed;
  • Attend and participate in training and development activities;
  • Uphold privacy and confidentiality in relation to service users;
  • Comply with all workplace health and safety policies and procedures, and cooperate with SECC in ensuring the health and safety of self and others.

Tasks & responsibilities

  • Case managing senior clients within the south-east Sydney community and its 5 LGAs.
  • Implementing consumer-directed services, including those that cater to CALD and ATSI clients.
  • Managing our client database.
  • Setting up and maintaining budgets and accountability reports.
  • Coordinating aged care staff and client rosters.
  • Networking and promoting our local services.
  • Participating in continuous quality improvement processes and outcomes.
  • Working closely with the Home Care Packages Business Development Manager to achieve the organisation’s goals for connecting clients with SECC.

Experience, and Skills

  • Experience within the aged care sector.
  • 2+ years Case Management experience.
  • An understanding of Consumer Directed Care within Home Care Packages, as well as an understanding of HCP guidelines and standards.
  • Knowledge and understanding of the structure of individualised budgets within Consumer Directed Care.
  • Demonstrated understanding of the needs of older people and their carers.
  • Demonstrated ability to create and implement consumer-directed services, including those that cater for CALD and ATSI clients.
  • Well-developed communication (written and verbal), interpersonal, problem solving, computing, client database management and time management skills.
  • Current driver’s licence and comprehensively insured vehicle.
  • Demonstrated experience in coordination or staff and client roster management.
  • Experience in networking and promotion of services.
  • Demonstrated ability in continuous quality improvement processes / outcomes.

Qualifications that would be preferable

  • A relevant qualification in Social Services / Welfare / Aged Care / Disabilities / Community / Case Management is preferred.

How to apply

Please send through a Cover Letter and your CV via Seek or alternatively to hcpbusinessmngr@secc.sydney

Note: This role is paid under the Social, Community, Home Care and Disability Services Industry (SCHADS) Award 2010, Level 3, Pay Point 4

This is a Permanent Part Time role (25 hours a week). As the program/case load grows, this position will increase.

Enquiries: Brooke Norrie – 02 8338 8506

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